Booking Terms and Conditions
A booking is secured on payment of your deposit. We are sorry but deposits are non refundable. Minimum deposit £10 or 25% of your booking fee (whichever is greater). A verbal agreement does not secure your booking although we will make every effort to honour your requests. Bookings require payment in advance of service.
Please ensure you leave sufficient provisions for your pets whilst you are on holiday. A £5 surcharge will be applied if we need to make a shopping trip on your behalf.
Cancellations: of less than 72 hours most be paid in full.
Invoices should be paid within 10 working days.
Due to the nature of our personal service we may well have turned others away to accommodate your booking.
WE CHARGE TIME AND A HALF FOR WEEKENDS.
DOUBLE RATE FOR BANK HOLIDAYS, CHRISTMAS EVE AND NEW YEARS EVE(daytime).
CHRISTMAS DAY, BOXING DAY & NEW YEARS DAY(FROM 6PM) ARE CHARGED AT TRIPLE RATE.